Return Policy

Return Policy

Effective Date: [21/05/2024]

At Shree Ganesh Enterprises, we strive to ensure that our customers are satisfied with their purchases from www.sgemachinery.in. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have [30] calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by the receipt or proof of purchase.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Custom-made or personalized products.
  • Perishable goods such as food or flowers.
  • Downloadable software products.
  • Gift cards.

3. Return Process

To initiate a return, please contact our customer service team at:

Phone: +91 6371823700
Email: info@sgemachinery.in

Please provide your order number, details of the product you wish to return, and the reason for the return. Once your return request is approved, you will receive instructions on how to send your item back to us.

4. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. ( It Will Take 5 to 7 working Days)

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

6. Exchanges

If you need to exchange an item for the same product due to defects or damage, please contact us at:

Phone: +91 6371823700
Email: info@sgemachinery.in

We will provide instructions on how to proceed with the exchange.

7. Damaged or Defective Items

If you received a damaged or defective item, please notify us immediately at:

Phone: +91 6371823700
Email: info@sgemachinery.in

Provide your order number, details of the product, and a description of the defect or damage. We will work with you to resolve the issue promptly.

8. Contact Us

If you have any questions about our Return Policy, please contact us at:

Shree Ganesh Enterprises
Phone: +91 6371823700
Email: info@sgemachinery.in
Address: Bhubaneswar, Odisha